CHAPTER 1 - Business Driven Technology

     Basically , the chapter one is about the relationships among people , information and technology . Sounds weird , but this is what we will learn . We will learn how to identify four different departments in a typical business and explain how technology helps them to work together .
This subject will also teach us how to compare the four different types of organizational information cultures and decide which culture applies to your school . 

    So,as we know information technology (IT) is everywhere in business . We can't run from it and that's why we need to understand it. All level in the company involved in the IT and a few impacts of it on the business operation is reduce costs , improve customer satisfaction and generate growth . IT is an important enabler of business success and innovation or in the simple words , IT is a ' key' for business to success nowadays . 

Customer service have the highest advantage from information technology and the highest percentage among all. This is because customer services need to solve customer's problems, wants and needs. Hence, with the help of IT, customers problems can be solved easily and effectively.

INFORMATION TECHNOLOGY BASICS

Information technology (IT) - A field concerned with the use of technology in managing and processing information. Information technology is an important enabler of business success and  innovation.


Management information system (MIS) – A general name for the business function and academic discipline covering the application of people, technologies and procedures to solve business problems. MIS is a business function, similar to Accounting, Finance, Operations and Human Resources.

When beginning to learn about information technology it is important to understand

·         Data, information and business intelligence
·         IT resources
·         IT cultures

INFORMATION

·         Data - raw facts that describe the characteristics of an event
·         Information - data converted into a meaningful and useful context.
·         Business intelligence - applications and technologies that are used to support decision making             efforts.

IT Resources

·         People use

·         Information technology to work with

·         Information

IT Cultures

Organizational information cultures include:

Information-Functional Culture: Employees use information as a means of exercising influence or power over others. For example, a manager in sales refuses to share information with marketing. This causes marketing to need the sales manager’s input each time a new sales manager’s input each time a new sales strategy is developed.

Information-Sharing Culture: Employees across departments trust each other to use information (especially about problems and failures) to improve performance.

Information-Inquiring Culture: Employees across departments search for information to better understand the future and align themselves with current trends and new directions.

Information-Discovery Culture: Employees across departments are open to new insight about crisis and radical changes and seek ways to create competitive advantages.